How do I make a criticism?

Dealing with Complaints at Yellow Jersey: Our Dedication to You

At Yellow Jersey, we’re dedicated to offering distinctive service to our clients, whether or not you’re insuring your bicycle, journey plans, or each. Nonetheless, we perceive that typically issues could not go as anticipated, and in case you have any considerations, we need to make issues proper as rapidly and pretty as attainable.

Our complaints course of is designed to make sure that your considerations are addressed effectively, transparently, and with the best degree of care. Beneath, we’d like to stipulate the steps you may take to file a criticism, with separate processes for bicycle insurance coverage and journey insurance coverage.

We take all complaints significantly and can do our greatest to resolve them rapidly and pretty. A abstract of our complaint-handling procedures is offered HERE.

Learn how to Make a Criticism

Bicycle Insurance coverage Complaints Course of

Step 1: Contact Us First

In case you have a criticism relating to your bicycle insurance coverage, please get in contact with us immediately:

Buyer Providers ManagerYellow Jersey, Prospero, 73 London Highway, Redhill, Surrey, RH1 1LQTel: +44 (0)333 003 0046Email: help@yellowjersey.co.uk

Step 2: Escalate to the Monetary Ombudsman Service

In case you are nonetheless dissatisfied with our response, you could have the proper to refer your criticism to:

Monetary Ombudsman Service58 Change Tower, London, E14 9SRTel: 0800 0234 567 (free on cell phones and landlines)Tel: 0300 1239 123 (prices not more than calls to 01 and 02 numbers)E mail: criticism.data@financial-ombudsman.org.ukWebsite: www.financial-ombudsman.org.uk

Journey Insurance coverage Complaints Course of

Step 1: Contact the Related Social gathering First

In case your criticism is a few declare, please direct it to:

Claims Settlement Companies Limited308-314 London Highway, Hadleigh, Essex SS7 2DDTel: UK +44(0)1702 553 443Email: complaints@csal.co.uk

In case your criticism will not be a few declare (i.e. the sale of a journey coverage), please contact:

Buyer Providers ManagerYellow Jersey, Prospero, 73 London Highway, Redhill, Surrey, RH1 1LQTel: +44 (0)333 003 0046Email: help@yellowjersey.co.uk

Step 2: Escalate to Lloyd’s

In case you are not glad with the response from Yellow Jersey or CSA, you could refer your criticism to Lloyd’s:

Complaints at Lloyd’sFidentia Home, Walter Burke Method, Chatham Maritime, Kent, ME4 4RNTel: +44 (0)20 7327 5693Email: complaints@lloyds.comWebsite: www.lloyds.com/complaints

Particulars of Lloyd’s complaints process are set out within the leaflet “How We Will Deal with Your Criticism,” obtainable from this hyperlink on their web site. Alternatively, you could request a tough copy from Lloyd’s.

Step 3: Various Dispute Decision (ADR)

In case you are nonetheless sad after Lloyd’s has reviewed your criticism, you could have the proper to refer your criticism to an alternate dispute decision (ADR) physique, relying in your location.

For UK Residents:

Monetary Ombudsman Service58 Change Tower, London, E14 9SRTel: 0800 0234 567 (free on cell phones and landlines)Tel: 0300 1239 123 (prices not more than calls to 01 and 02 numbers)E mail: criticism.data@financial-ombudsman.org.ukWebsite: www.financial-ombudsman.org.uk

For Isle of Man Residents:

Monetary Providers Ombudsman SchemeThie Slieau Whallian, Foxdale Highway, St John’s, Isle of Man, IM4 3ASTel: +44(0) 1624 686500Fax: +44(0) 1624 686504Email: ombudsman@iomoft.gov.imWebsite: https://www.gov.im/oft/ombudsman/

For Channel Islands Residents:

Channel Islands Monetary OmbudsmanPO Field 114, Jersey, Channel Islands, JE4 9QGJersey: +44 (0)1534 748610Guernsey: +44 (0)1481 722218International: +44 1534 748610Fax: +44 1534 747629Email: enquiries@ci-fo.orgWebsite: www.ci-fo.org

Our Dedication to Your Satisfaction

At Yellow Jersey, we view complaints as alternatives to reinforce our service. We’re devoted to resolving points pretty, transparently, and as swiftly as attainable. Should you ever want to boost a difficulty, know that we’re right here to hear and help you each step of the way in which.

Thanks for trusting Yellow Jersey—we’re right here to guard you and your adventures, irrespective of the place they take you.