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We’re right here to assist
Insurance coverage corporations often get accused of attempting “wriggle out” of paying claims usually primarily based on “the small print”, however that is usually unfair. The reality is that we now have a obligation to implement the phrases of your coverage. If a buyer’s bike will get stolen as a result of they haven’t locked it correctly, our palms are tied. These aren’t simply “small print” particulars; they’re the precise situations of your cowl, which we make as clear as potential.
Have little question although; in case your bike is stolen, we completely need to pay out in your declare. From a enterprise perspective, we wish you to inform your entire pals how fantastic we’re in order that they purchase our insurance coverage. From a human perspective, we’re individuals too and have real sympathy for our prospects. If we get a name from an upset buyer as a result of they’ve had their bike stolen and declare declined, it could actually have an actual, unfavourable impact on the entire workplace.
Fortunately the overwhelming majority of our claims get authorised with none points. If each buyer learn and averted these seven frequent points nonetheless, we’d in all probability have the ability to approve almost all of them.
1. Your bike lock wasn’t ok
Bike locks are available all sizes and styles, however that is an event the place selection isn’t essentially an excellent factor. That £5 lock from Poundstretcher? Throw it within the bin. It’s so simple to interrupt that you simply would possibly as nicely not trouble.
We can’t presumably check each lock ourselves, so we depend on a 3rd occasion referred to as Bought Safe to charge bicycle locks on our behalf. The overwhelming majority of bicycle locks may have been rated by them, and given a rating of Bronze, Silver, Gold or Diamond
In case your bike is value £1500 or extra and you might be leaving it unattended, you need to use a Bought Safe Gold or Diamond rated bicycle lock. In case your bike is value lower than £1500, you should utilize a Bought Safe Silver rated bicycle lock. You may learn extra on methods to lock your bicycle appropriately in our safety information
Along with ensuring you might have the proper lock, it’s additionally actually vital that you simply retain your lock receipt. In the event you now not have your receipt, please e-mail our buyer assist staff who will make it easier to out
2. Your D-lock got here with a cable, and also you used this to safe your bike
Loads of good high quality D-locks include a further versatile cable. In each instance we now have seen the D-lock might be rated Gold or Silver, however the cable won’t have a score. It isn’t supposed to safe your bike and solely provides very primary safety. Frustratingly, the lock producers don’t at all times make this clear sufficient on their packaging. I’ll say it again-Accent cables are usually not Bought Safe rated!!!
Fortuitously we solely see this about as soon as per 12 months, however should you wrap the cable round your bike then use the d-lock to shackle the cable to the wall, your bike isn’t lined for theft. You haven’t secured the bike by the body to an immovable object with a Bought Safe rated lock.
3. You couldn’t present proof of your buy receipts
Yellow Jersey insures bikes on a zero depreciation foundation, which we predict is superior. It implies that should you purchased the bike 3 years in the past for, let’s say, £3000, we’d proceed to insure it for that worth, indefinitely, no matter its age and situation. Fairly cool. Nonetheless, to ensure that us to function like this, it’s completely crucial that you’ll be able to show how a lot you paid on your bicycle (plus its upgrades) by offering us along with your receipts. To be able to take out a coverage, you don’t have to ship us your entire receipts as that’d be tremendous annoying, however we do clearly ask that within the occasion of a declare you’re capable of present us along with your receipts. This additionally goes on your lock receipts.
4. Your bike was “deserted”
“Abandonment” is a clause in most dwelling and bicycle insurance coverage coverage wordings, and defines how lengthy you might be allowed to go away your bike locked up someplace. Our underwriter is frightened {that a} bike locked up on the road for a number of days at a time will turn out to be a goal for thieves, and they also restrict how lengthy you are able to do this.
Your bike is roofed away out of your insured location (your private home, resort room, or non-public workplace) whereas correctly locked to an immovable object or on a car for as much as 12 hours at a time. After 12 hours, the bike has been deserted and isn’t lined anymore.
In the event you want greater than 12 hours of protection, why not go for Final Insurance coverage, which supplies you as much as 18 hours away from an insured location.
5. You under-insured your bike
Though this gained’t result in your declare being declined, it’s a tough one, and may result in actual complications for our claims staff as your declare cost could be lowered. The final rule is your bike ought to be insured for the worth you paid, together with any upgraded parts and wheel-sets. In the event you’ve under-insured your bike, it’s simple to pop onto our web site, log-in, and make a change to your bike worth. Keep in mind, at all times insure your bicycle for the worth paid plus its upgrades.
An instance could be a buyer who has insured their bike for £1500, and is claiming £1200 for some broken wheels. They haven’t put a pair of £1200 wheels on a £300 bike, however under-insured the bike. On this occasion we must take a look at whether or not the wheels have been insured in any respect, or if simply a part of their worth was insured. In both case, the shopper isn’t going to get all their a refund, and they’re going to be sad.
6. You didn’t select the proper degree of canopy
We perceive that everybody’s wants are totally different, and a one-size-fits-all coverage doesn’t actually work that nicely in the case of insurance coverage. That’s why we provide three distinct tiers of insurance coverage: Necessities, Efficiency and Final. It implies that you solely pay for the duvet you want nevertheless it’s vital that the coverage you select is ample for the kind of biking you’re participating in.
Solely want cowl throughout the UK for commutting forwards and backwards to work? Necessities will do the trick. Obtained a sportive in Europe developing? Efficiency is what you want. Participating in bike race or going additional afield than Europe, you’ll be needing Final cowl… You get the concept!
7. we don’t cowl put on and tear or non-incident-related injury
Bicycle injury on account of a crash is sort of inevitable and we’re right here to get your bike fastened up and again to the way it was earlier than your accident.
However with the price of bicycle parts solely ever getting dearer, we’re discovering an growing variety of claims being submitted for non-accident associated injury for components that are both clearly worn out, don’t have anything to do with the incident itself, or mostly, bicycles which have simply failed with none incident.
Very like automobile insurance coverage, our insurance policies are usually not designed to cowl body or element failure which has arisen from regular use. If a element has merely simply failed, please seek the advice of the producer first.
Want slightly assist or have issues about any of the factors above? Our buyer assist staff might be pleased to help you
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